30-Day Notice of Proposed Information Collection: Generic Customer Satisfaction Surveys
| Published date | 30 September 2019 |
| Citation | 84 FR 51613 |
| Record Number | 2019-21214 |
| Section | Notices |
| Court | Housing And Urban Development Department |
Federal Register, Volume 84 Issue 189 (Monday, September 30, 2019)
[Federal Register Volume 84, Number 189 (Monday, September 30, 2019)]
[Notices]
[Pages 51613-51614]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-21214]
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DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT
[Docket No. FR-7011-N-41]
30-Day Notice of Proposed Information Collection: Generic
Customer Satisfaction Surveys
AGENCY: Office of the Chief Information Officer, HUD.
ACTION: Notice.
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SUMMARY: HUD is seeking approval from the Office of Management and
Budget (OMB) for the information collection described below. In
accordance with the Paperwork Reduction Act, HUD is requesting comment
from all interested parties on the proposed collection of information.
The purpose of this notice is to allow for an additional 30 days of
public comment.
DATES: Comments Due Date: October 30, 2019.
ADDRESSES: Interested persons are invited to submit comments regarding
this proposal. Comments should refer to the proposal by name and/or OMB
Control Number and should be sent to: Colette Pollard, Reports
Management Officer, QDAM, Department of Housing and Urban Development,
451 7th Street SW, Room 4176, Washington, DC 20410-5000; telephone 202-
402-3400 (this is not a toll-free number) or email at
[email protected] for a copy of the proposed forms or other
available information. Persons with hearing or speech impairments may
access this number through TTY by calling the toll-free Federal Relay
Service at (800) 877-8339.
FOR FURTHER INFORMATION CONTACT: Colette Pollard, Reports Management
Officer, QDAM, Department of Housing and Urban Development, 451 7th
Street SW, Washington, DC 20410; email Colette Pollard at
[email protected] or telephone 202-402-3400. This is not a toll-
free number. Persons with hearing or speech impairments may access this
number through TTY by calling the toll-free Federal Relay Service at
(800) 877-8339.
Copies of available documents submitted to OMB may be obtained from
Ms. Pollard.
SUPPLEMENTARY INFORMATION: This notice informs the public that HUD is
seeking approval from OMB for the information collection described in
Section A. The Federal Register hat solicited public comments in the
information for a period of 60 days was published July 8, 2019
A. Overview of Information Collection
Title of Information Collection: Generic Customer Satisfaction
Surveys.
OMB Approval Number: 2535-0116.
Type of Request: Extension on a currently approved.
Form Number: None.
Description of the need for the information and proposed use:
Executive Order 12862, ``Setting Customer Service Standards'' requires
that Federal agencies provide the highest quality service to our
customers by identifying them and determining what they think about our
services. The surveys covered in the request for a generic clearance
will provide HUD a means to gather this data directly from our
customers. HUD will conduct various customer satisfaction surveys to
gather feedback and data directly from our customers to determine the
kind and quality of services and products they want and expect to
receive.
Estimated Number of Respondents: 117,248.
Estimated Number of Responses: 117,248.
Frequency of Response: 1.
Average Hours per Response: 0.32.
Total Estimated Burden: 37,519.36.
B. Solicitation of Public Comment
This notice is soliciting comments from members of the public and
affected parties concerning the collection of information described in
Section A on the following:
(1) Whether the proposed collection of information is necessary for
the proper performance of the functions of the agency, including
whether the information will have practical utility;
(2) The accuracy of the agency's estimate of the burden of the
proposed collection of information;
[[Page 51614]]
(3) Ways to enhance the quality, utility, and clarity of the
information to be collected; and
(4) Ways to minimize the burden of the collection of information on
those who are to respond; including through the use of appropriate
automated collection techniques or other forms of information
technology, e.g., permitting electronic submission of responses.
HUD encourages interested parties to submit comment in response to
these questions.
Authority: Section 3507 of the Paperwork Reduction Act of 1995,
44 U.S.C. Chapter 35.
Dated: September 20, 2019.
Colette Pollard,
Department Paperwork Reduction Act Officer, Office of the Chief
Information Officer.
[FR Doc. 2019-21214 Filed 9-27-19; 8:45 am]
BILLING CODE 4210-67-P
