Agency Information Collection Activities; Submission to the Office of Management and Budget for Review and Approval; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
| Published date | 30 September 2019 |
| Citation | 84 FR 51524 |
| Record Number | 2019-21192 |
| Section | Notices |
| Court | Corporation For National And Community Service |
Federal Register, Volume 84 Issue 189 (Monday, September 30, 2019)
[Federal Register Volume 84, Number 189 (Monday, September 30, 2019)]
[Notices]
[Page 51524]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-21192]
[[Page 51524]]
=======================================================================
-----------------------------------------------------------------------
CORPORATION FOR NATIONAL AND COMMUNITY SERVICE
Agency Information Collection Activities; Submission to the
Office of Management and Budget for Review and Approval; Comment
Request; Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery
AGENCY: Corporation for National and Community Service (CNCS).
ACTION: Notice of information collection; request for comment.
-----------------------------------------------------------------------
SUMMARY: In accordance with the Paperwork Reduction Act of 1995, CNCS
is proposing to renew an information collection.
DATES: Written comments must be submitted to the individual and office
listed in the ADDRESSES section by November 29, 2019.
ADDRESSES: You may submit comments, identified by the title of the
information collection activity, by any of the following methods:
(1) By mail sent to: Corporation for National and Community
Service; Attention Amy Borgstrom; 250 E Street SW, Washington, DC
20525.
(2) By hand delivery or by courier to the CNCS mailroom at the
address above between 9:00 a.m. and 4:00 p.m. Eastern Time, Monday
through Friday, except federal holidays.
(3) Electronically through www.regulations.gov.
Comments submitted in response to this Notice will be made
available to the public through www.regulations.gov. For this reason,
please do not include in your comments information of a confidential
nature, such as sensitive personal information or proprietary
information. If you send an email comment, your email address will be
automatically captured and included as part of the comment that is
placed in the public docket and made available on the internet. Please
note that responses to this public comment request containing any
routine notice about the confidentiality of the communication will be
treated as public comments that may be made available to the public
notwithstanding the inclusion of the routine notice.
FOR FURTHER INFORMATION CONTACT: Amy Borgstrom by email at
[email protected] or by phone at 202-606-6930.
SUPPLEMENTARY INFORMATION:
Title of Collection: Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery.
OMB Control Number: 3045-0137. Type of Review: Renewal.
Respondents/Affected Public: Individuals and Households.
Total Estimated Number of Annual Responses: 15,000.
Total Estimated Number of Annual Burden Hours: 2,500.
Abstract: The proposed information collection activity provides a
means to elicit qualitative customer and stakeholder feedback in an
efficient, timely manner. By qualitative feedback we mean information
that provides useful insights on perceptions and opinions but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative, and actionable
communications between the agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
The solicitation of feedback will target areas such as: Timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the agency's services will be unavailable.
CNCS will only submit a collection for approval under this generic
clearance if the collection is:
Voluntary;
Low-burden for respondents (based on considerations of
total burden hours, total number of respondents, or burden-hours per
respondent) and low-cost for both the respondents and the federal
government;
Non-controversial and does not raise issues of concern to
other federal agencies;
Targeted to the solicitation of opinions from respondents
who have experience with the program or may have experience with the
program in the near future;
Not collecting personally-identifiable information (PII)
except to the extent necessary and that is not retained;
Used only internally for general service improvement and
program management purposes and is not intended for release outside of
the agency;
Not used for the purpose of substantially informing
influential policy decisions;
Focused on qualitative information; the collections will
not be designed or expected to yield statistically reliable results or
used as though the results are generalizable to the population of
study.
Comments submitted in response to this notice will be summarized
and/or included in the request for OMB approval. Comments are invited
on: (a) Whether the collection of information is necessary for the
proper performance of the functions of the agency, including whether
the information shall have practical utility; (b) the accuracy of the
agency's estimate of the burden of the collection of information; (c)
ways to enhance the quality, utility, and clarity of the information to
be collected; (d) ways to minimize the burden of the collection of
information on respondents, including through the use of automated
collection techniques or other forms of information technology; and (e)
estimates of capital or start-up costs and costs of operation,
maintenance, and purchase of services to provide information. Burden
means the total time, effort, or financial resources expended by
persons to generate, maintain, retain, disclose or provide information
to or for a federal agency. This includes the time needed to review
instructions; to develop, acquire, install, and utilize technology and
systems for the purpose of collecting, validating and verifying
information, processing and maintaining information, and disclosing and
providing information; to train personnel and to be able to respond to
a collection of information, to search data sources, to complete and
review the collection of information; and to transmit or otherwise
disclose the information. All written comments will be available for
public inspection on regulations.gov.
Dated: September 25, 2019.
Amy Borgstrom,
Associate Director of Policy.
[FR Doc. 2019-21192 Filed 9-27-19; 8:45 am]
BILLING CODE 6050-28-P
