Agency Information Collection Activities: Announcement of Board Approval Under Delegated Authority and Submission to OMB

 
CONTENT
Federal Register, Volume 84 Issue 241 (Monday, December 16, 2019)
[Federal Register Volume 84, Number 241 (Monday, December 16, 2019)]
[Notices]
[Pages 68450-68451]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-27038]
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FEDERAL RESERVE SYSTEM
Agency Information Collection Activities: Announcement of Board
Approval Under Delegated Authority and Submission to OMB
AGENCY: Board of Governors of the Federal Reserve System.
SUMMARY: The Board of Governors of the Federal Reserve System (Board)
is adopting a proposal to extend for three years, without revision, the
Consumer Satisfaction Questionnaire, the Federal Reserve Consumer
Help--Consumer Survey, the Consumer Online Complaint Form, and the
Appraisal Complaint Form (FR 1379a, b, c, and d; OMB No. 7100-0135).
FOR FURTHER INFORMATION CONTACT: Federal Reserve Board Clearance
Officer--Nuha Elmaghrabi--Office of the Chief Data Officer, Board of
Governors of the Federal Reserve System, Washington, DC 20551, (202)
452-3829. Office of Management and Budget (OMB) Desk Officer--Shagufta
Ahmed--Office of Information and Regulatory Affairs, Office of
Management and Budget, New Executive Office Building, Room 10235, 725
17th Street NW, Washington, DC 20503, or by fax to (202) 395-6974.
    A copy of the Paperwork Reduction Act (PRA) OMB submission,
including the reporting form and instructions, supporting statement,
and other documentation will be placed into OMB's public docket files.
These documents also are available on the Federal Reserve Board's
public website at https://www.federalreserve.gov/apps/reportforms/review.aspx or may be requested from the agency clearance officer,
whose name appears above.
SUPPLEMENTARY INFORMATION: On June 15, 1984, OMB delegated to the Board
authority under the PRA to approve and assign OMB control numbers to
collections of information conducted or
[[Page 68451]]
sponsored by the Board. Board-approved collections of information are
incorporated into the official OMB inventory of currently approved
collections of information. Copies of the PRA Submission, supporting
statements, and approved collection of information instrument(s) are
placed into OMB's public docket files.
Final Approval Under OMB Delegated Authority of the Extension for Three
Years, Without Revision, of the Following Information Collection
    Report title: Consumer Satisfaction Questionnaire, the Federal
Reserve Consumer Help--Consumer Survey, the Consumer Online Complaint
Form, and the Appraisal Complaint Form.
    Agency form number: FR 1379a, FR 1379b, FR 1379c, and FR 1379d.
    OMB control number: 7100-0135.
    Frequency: Event generated.
    Respondents: Consumers, appraisers, and financial institutions.
    Estimated number of respondents: FR 1379a, 551; FR 1379b, 1,455; FR
1379c, 6,719; FR 1379d, 7.
    Estimated average hours per response: FR 1379a, 5 minutes; FR
1379b, 5 minutes; FR 1379c, 10 minutes; FR 1379, 30 minutes.
    Estimated annual burden hours: FR 1379a, 46 hours; FR 1379b, 121
hours; FR 1379c, 1,120 hours; FR 1379d, 4 hours.
    General description of report: The FR 1379a is sent to consumers
who have filed complaints with the Federal Reserve against state member
banks or other financial institutions supervised by the Federal
Reserve. The information is used to assess the satisfaction of the
consumers with the Federal Reserve's handling of, and written response
to, their complaints at the conclusion of an investigation. The FR
1379b is a survey sent to consumers who contact the Federal Reserve
Consumer Help [desk] (FRCH) \1\ to file a complaint or inquiry. The
information is used to determine whether consumers are satisfied with
the way the FRCH handled their complaint. The FR 1379c collection
addresses the burden associated with consumers electronically
submitting a complaint against a financial institution to the FRCH. The
FR 1379d collects information about complaints regarding a regulated
institution's non-compliance with the appraisal independence standards
and the Uniform Standards of Professional Appraisal Practice, including
complaints from appraisers, individuals, financial institutions, and
other entities.
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    \1\ See www.federalreserveconsumerhelp.gov/.
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    Legal authorization and confidentiality: The FR 1379 family of
forms is authorized pursuant to section 8 of the Federal Deposit
Insurance Act (Section 8) \2\ and section 11(a) of the Federal Reserve
Act (Section 11(a)).\3\ Section 8 provides the Board broad authority to
enforce compliance with laws against entities within its jurisdiction,
including state member banks. Section 11(a) broadly empowers the Board
to examine ``the affairs of each Federal reserve bank and of each
member bank.'' \4\ The Board uses the information obtained from the FR
1379 to help fulfill these obligations. The forms comprising the FR
1379 family of forms are voluntary. Individual respondents may request
that information submitted to the Board through the FR 1379 family of
forms be kept confidential on a case-by-case basis. The Consumer
Satisfaction Questionnaire (FR 1379a) does not collect any personal
information from the respondent and is not likely to be considered
confidential. Three of the forms (the FRCH--Consumer Survey (FR 1379b),
Consumer Online Complaint Form (FR 1379c), and Appraisal Complaint Form
(FR 1379d)) collect personal information, such as the respondent's
name, contact information, and information regarding the subject of the
complaint. This personal information may be kept confidential under
exemption 6 of the FOIA to the extent disclosure of such information
would constitute an unwarranted invasion of personal privacy.\5\ In
addition, information concerning the subject of a complaint may be kept
confidential under exemption 4 of the FOIA to the extent it involves
trade secrets and confidential commercial and financial information.\6\
With respect to the Consumer Online Complaint Form (FR 1379c) and
Appraisal Complaint Form (FR 1379d), determinations regarding
disclosure of the information to third parties of any confidential
portions of these forms would be made in accordance with the Privacy
Act.\7\ A hyperlink directing the applicant to the relevant Privacy Act
statement is provided in these forms on the Board's website.
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    \2\ 12 U.S.C. 1818.
    \3\ 12 U.S.C. 248(a).
    \4\ The FR 1379d is additionally authorized pursuant to Title XI
of the Financial Institutions Reform, Recovery, and Enforcement Act
of 1989, which requires the Board to prescribe standards for
appraisals used by its regulated entities. See, 12 U.S.C. 3331-3355.
    \5\ 5 U.S.C. 552(b)(6).
    \6\ 5 U.S.C. 552(b)(4).
    \7\ 5 U.S.C. 552a(b).
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    Current actions: On September 10, 2019, the Board published a
notice in the Federal Register (84 FR 47507) requesting public comment
for 60 days on the extension, without revision, of the FR 1379. The
comment period for this notice expired on November 12, 2019. The Board
did not receive any comments.
    Board of Governors of the Federal Reserve System, December 11,
2019.
Ann Misback,
Secretary of the Board.
[FR Doc. 2019-27038 Filed 12-13-19; 8:45 am]
 BILLING CODE 6210-01-P