Agency Information Collection Activities: Comment Request
| Published date | 10 March 2022 |
| Citation | 87 FR 13720 |
| Record Number | 2022-05014 |
| Section | Notices |
| Court | Consumer Financial Protection Bureau |
Federal Register, Volume 87 Issue 47 (Thursday, March 10, 2022)
[Federal Register Volume 87, Number 47 (Thursday, March 10, 2022)]
[Notices]
[Page 13720]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-05014]
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BUREAU OF CONSUMER FINANCIAL PROTECTION
[Docket No. CFPB-2022-0018]
Agency Information Collection Activities: Comment Request
AGENCY: Bureau of Consumer Financial Protection.
ACTION: Notice and request for comment.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA),
the Consumer Financial Protection Bureau (Bureau or CFPB) requests the
extension of the Office of Management and Budget's (OMB's) approval for
an existing information collection titled, ``Generic Information
Collection Plan for the Collection of Qualitative Feedback on Bureau
Service Delivery.''
DATES: Written comments are encouraged and must be received on or
before April 11, 2022 to be assured of consideration.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function. In general,
all comments received will become public records, including any
personal information provided. Sensitive personal information, such as
account numbers or Social Security numbers, should not be included.
FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of
this information collection request is available at
www.regulations.gov. Requests for additional information should be
directed to Anthony May, PRA Officer, at (202) 435-7278, or email:
[email protected]. If you require this document in an alternative
electronic format, please contact [email protected]. Please
do not submit comments to these email boxes.
SUPPLEMENTARY INFORMATION:
Title of Collection: Generic Information Collection for the
Collection of Qualitative Feedback on Bureau Service Delivery.
OMB Control Number: 3170-0024.
Type of Review: Extension of a currently approved information
collection.
Affected Public: Individuals; Private sector; and State, Local, or
Tribal Governments.
Estimated Number of Respondents: 500,000.
Estimated Total Annual Burden Hours: 125,000.
Abstract: This generic information collection plan provides for the
collection of qualitative feedback from consumers, financial
institutions, and stakeholders on a wide range of services the Bureau
provides in an efficient, timely manner, in accordance with the
Bureau's commitment to improving service delivery. By qualitative
feedback, the Bureau means information that provides useful insights
on, for example, comprehension, usability, perceptions, and opinions,
but are not statistical surveys that yield quantitative results that
can be generalized to the population of study. The Bureau expects this
feedback to include insights into consumer, financial institution or
stakeholder perceptions, experiences, and expectations, provide an
early warning of issues with service, or focus attention on areas where
communication, training or changes in operations might improve delivery
of products or services. These collections will allow for ongoing,
collaborative, and actionable communications between the Bureau and
consumers, financial institutions, and stakeholders. It will also allow
feedback to contribute directly to the improvement of program
management.
Request for Comments: The Bureau published a 60-day Federal
Register notice on 11/16/2021 (86 FR 63345) under Docket Number: CFPB-
2021-0019. Comments were solicited and continue to be invited on: (a)
Whether the collection of information is necessary for the proper
performance of the functions of the Bureau, including whether the
information will have practical utility; (b) The accuracy of the
Bureau's estimate of the burden of the collection of information,
including the validity of the methods and the assumptions used; (c)
Ways to enhance the quality, utility, and clarity of the information to
be collected; and (d) Ways to minimize the burden of the collection of
information on respondents, including through the use of automated
collection techniques or other forms of information technology.
Comments submitted in response to this notice will be reviewed by OMB
as part of its review of this request. All comments will become a
matter of public record.
Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2022-05014 Filed 3-9-22; 8:45 am]
BILLING CODE 4810-AM-P
