Agency Information Collection Activities: Comment Request

CourtConsumer Financial Protection Bureau
Citation87 FR 13720
Record Number2022-05014
Published date10 March 2022
Federal Register, Volume 87 Issue 47 (Thursday, March 10, 2022)
[Federal Register Volume 87, Number 47 (Thursday, March 10, 2022)]
                [Page 13720]
                From the Federal Register Online via the Government Publishing Office []
                [FR Doc No: 2022-05014]
                [Docket No. CFPB-2022-0018]
                Agency Information Collection Activities: Comment Request
                AGENCY: Bureau of Consumer Financial Protection.
                ACTION: Notice and request for comment.
                SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA),
                the Consumer Financial Protection Bureau (Bureau or CFPB) requests the
                extension of the Office of Management and Budget's (OMB's) approval for
                an existing information collection titled, ``Generic Information
                Collection Plan for the Collection of Qualitative Feedback on Bureau
                Service Delivery.''
                DATES: Written comments are encouraged and must be received on or
                before April 11, 2022 to be assured of consideration.
                ADDRESSES: Written comments and recommendations for the proposed
                information collection should be sent within 30 days of publication of
                this notice to Find this particular
                information collection by selecting ``Currently under 30-day Review--
                Open for Public Comments'' or by using the search function. In general,
                all comments received will become public records, including any
                personal information provided. Sensitive personal information, such as
                account numbers or Social Security numbers, should not be included.
                FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of
                this information collection request is available at
       Requests for additional information should be
                directed to Anthony May, PRA Officer, at (202) 435-7278, or email:
                [email protected]. If you require this document in an alternative
                electronic format, please contact [email protected]. Please
                do not submit comments to these email boxes.
                 Title of Collection: Generic Information Collection for the
                Collection of Qualitative Feedback on Bureau Service Delivery.
                 OMB Control Number: 3170-0024.
                 Type of Review: Extension of a currently approved information
                 Affected Public: Individuals; Private sector; and State, Local, or
                Tribal Governments.
                 Estimated Number of Respondents: 500,000.
                 Estimated Total Annual Burden Hours: 125,000.
                 Abstract: This generic information collection plan provides for the
                collection of qualitative feedback from consumers, financial
                institutions, and stakeholders on a wide range of services the Bureau
                provides in an efficient, timely manner, in accordance with the
                Bureau's commitment to improving service delivery. By qualitative
                feedback, the Bureau means information that provides useful insights
                on, for example, comprehension, usability, perceptions, and opinions,
                but are not statistical surveys that yield quantitative results that
                can be generalized to the population of study. The Bureau expects this
                feedback to include insights into consumer, financial institution or
                stakeholder perceptions, experiences, and expectations, provide an
                early warning of issues with service, or focus attention on areas where
                communication, training or changes in operations might improve delivery
                of products or services. These collections will allow for ongoing,
                collaborative, and actionable communications between the Bureau and
                consumers, financial institutions, and stakeholders. It will also allow
                feedback to contribute directly to the improvement of program
                 Request for Comments: The Bureau published a 60-day Federal
                Register notice on 11/16/2021 (86 FR 63345) under Docket Number: CFPB-
                2021-0019. Comments were solicited and continue to be invited on: (a)
                Whether the collection of information is necessary for the proper
                performance of the functions of the Bureau, including whether the
                information will have practical utility; (b) The accuracy of the
                Bureau's estimate of the burden of the collection of information,
                including the validity of the methods and the assumptions used; (c)
                Ways to enhance the quality, utility, and clarity of the information to
                be collected; and (d) Ways to minimize the burden of the collection of
                information on respondents, including through the use of automated
                collection techniques or other forms of information technology.
                Comments submitted in response to this notice will be reviewed by OMB
                as part of its review of this request. All comments will become a
                matter of public record.
                Anthony May,
                Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
                [FR Doc. 2022-05014 Filed 3-9-22; 8:45 am]
                BILLING CODE 4810-AM-P

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