Information Collection; Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

• Published date: 26 January 2021
• Citation: 86 FR 7164
• Pages: 7164-7165
• FR Document: 2021-01595
• Section: Notices
• Issuer: Small Business Administration

7164

Federal Register/Vol. 86, No. 15/Tuesday, January 26, 2021/Notices

46

Additionally, when a FICC member fails to

meet its settlement obligations, the member incurs

FICC’s fails charge, which could further impact the

member’s liquidity. See Section 14, Rule 11—

Netting System, supra note 5.

47

17 CFR 240.17Ad–22(e)(21).

48

Id.

49

15 U.S.C. 78q–1.

50

15 U.S.C. 78s(b)(2).

51

In approving the Proposed Rule Change, the

Commission considered the proposals’ impact on

efficiency, competition, and capital formation. 15

U.S.C. 78c(f).

52

17 CFR 200.30–3(a)(12).

As discussed above in Section I.B, the

proposed Same-Day Settling Service

would eliminate bilateral settlements

between the parties to the Start Leg of

a DVP repo and allow FICC to settle

both the Start and End Legs of a DVP

Repo. In that regard, the proposed

Same-Day Settling Service represents a

more efficient and effective settlement

process than FICC’s current process,

which generally includes bilateral

settlement of the Start Leg. FICC

designed the Same-Day Settling Service

in response to requests from its

members, to mitigate the operational

risk that can result in settlement fails.

As discussed above, if not contained,

settlement fails can spread to other

market participants and undermine the

liquidity of a well-functioning market.

46

In contrast, reducing the occurrence of

settlement fails (and their resultant

effects) would strengthen broader

market liquidity. Therefore, by reducing

the risk of settlement fails, the proposal

would benefit FICC’s members when it

results in transactions that settle on time

that might have otherwise failed, with

lower overall transaction costs.

Accordingly, the Commission believes

that adopting the proposed Same-Day

Settling Service would be consistent

with Rule 17Ad–22(e)(21)

47

because the

proposal would broaden the scope of

the DVP Service to include the Start Leg

of same-day starting repos in a manner

designed to be efficient and effective in

reducing settlement fails to the benefit

of FICC’s members and the broader DVP

repo market.

Moreover, as discussed above in

Section I.C, the proposed Pair-Off

Service would enable participating

members to settle their offsetting failed

securities settlement obligations each

day, shortly after the Fedwire closes.

Under FICC’s current process, such

failed obligations go through the

evening netting system, with settlement

rescheduled for the following business

day. The proposed Pair-Off Service

represents a more efficient process for

resolving failed settlement obligations

because settlement would occur on the

day the obligations arise, rather than

continuing as settlement fails to the next

business day. As discussed above, failed

obligations that remain unsettled

overnight present market risk exposure

to both FICC and the parties to such

trades. By enabling earlier settlement of

a member’s offsetting obligations, the

proposed Pair-Off Service could reduce

such overnight market risk.

Accordingly, the Commission believes

that adopting the proposed Pair-Off

Service would be consistent with Rule

17Ad–22(e)(21)

48

because the proposal

would enable the earlier settlement of a

member’s offsetting failed obligations in

a manner designed to be efficient and

effective in reducing overnight market

risk to the benefit of FICC’s members.

III. Conclusion

On the basis of the foregoing, the

Commission finds that the Proposed

Rule Change is consistent with the

requirements of the Act and in

particular with the requirements of

Section 17A of the Act

49

and the rules

and regulations promulgated

thereunder.

It is therefore ordered, pursuant to

Section 19(b)(2) of the Act

50

that

Proposed Rule Change SR–FICC–2020–

015, be, and hereby is, Approved.

51

For the Commission, by the Division of

Trading and Markets, pursuant to delegated

authority.

52

J. Matthew DeLesDernier,

Assistant Secretary.

[FR Doc. 2021–01587 Filed 1–25–21; 8:45 am]

BILLING CODE 8011–01–P

SMALL BUSINESS ADMINISTRATION

Information Collection; Improving

Customer Experience (OMB Circular

A–11, Section 280 Implementation)

AGENCY

: U.S. Small Business

Administration.

ACTION

: Notice; request for comment.

SUMMARY

: The Small Business

Administration has submitted the

following information collection:

Improving Customer Experience (OMB

Circular A–11, Section 280

Implementation), to the Office of

Management and Budget (OMB) for

approval under the Paperwork

Reduction Act (PRA).

DATES

: Submit comments on or before:

February 25, 2021.

ADDRESSES

: Submit comments by the

deadline stated in the

DATES

section

above to:

•www.reginfo.gov/public/do/

PRAMain. Find this particular

information collection by selecting

‘‘Currently under Review—Open for

Public Comments’’ and searching for

this information collection by title or

OMB Control Number 3245–0404; and

•Amber Chaudhry, Customer

Experience Lead, amber.chaudhry@

sba.gov; 202 657 9722.

FOR FURTHER INFORMATION CONTACT

:

Submit requests for additional

information, including requests for

copies of the collection instrument and

supporting documents to Amber

Chaudhry, Customer Experience Lead,

amber.chaudhry@sba.gov; 202-657-

9722, or Curtis B. Rich, Management

Analyst, curtis.rich@sba.gov; 202–205–

7030.

SUPPLEMENTARY INFORMATION

:

Title: Improving Customer Experience

(OMB Circular A–11, Section 280

Implementation).

OMB Control Number: 3245–0404.

Abstract: A modern, streamlined and

responsive customer experience means:

Raising government-wide customer

experience to the average of the private

sector service industry; developing

indicators for high-impact Federal

programs to monitor progress towards

excellent customer experience and

mature digital services; and providing

the structure (including increasing

transparency) and resources to ensure

customer experience is a focal point for

agency leadership.

This proposed information collection

activity provides a means to garner

customer and stakeholder feedback in

an efficient, timely manner in

accordance with the Administration’s

commitment to improving customer

service delivery as discussed in Section

280 of OMB Circular A–11 at https://

www.performance.gov/cx/a11-280.pdf.

As discussed in OMB guidance,

agencies should identify their highest-

impact customer journeys (using

customer volume, annual program cost,

and/or knowledge of customer priority

as weighting factors) and select

touchpoints/transactions within those

journeys to collect feedback.

These results will be used to improve

the delivery of Federal services and

programs. It will also provide

government-wide data on customer

experience that can be displayed on

www.performance.gov to help build

transparency and accountability of

Federal programs to the customers they

serve.

As a general matter, these information

collections will not result in any new

system of records containing privacy

information and will not ask questions

of a sensitive nature, such as sexual

behavior and attitudes, religious beliefs,

and other matters that are commonly

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7165

Federal Register/Vol. 86, No. 15/Tuesday, January 26, 2021/Notices

considered private. The Small Business

Administration will only submit

collections if they meet the following

criteria.

•The collections are voluntary.

•The collections are low-burden for

respondents (based on considerations of

total burden hours or burden-hours per

respondent) and are low-cost for both

the respondents and the Federal

Government.

•The collections are non-

controversial and do not raise issues of

concern to other Federal agencies.

•Any collection is targeted to the

solicitation of opinions from

respondents who have experience with

the program or may have experience

with the program in the near future.

•Personally identifiable information

(PII) is collected only to the extent

necessary and is not retained.

•Information gathered is intended to

be used for general service improvement

and program management purposes.

Upon agreement between OMB and

the agency all or a subset of information

may be released as part of A–11, Section

280 requirements only on

performance.gov. Summaries of

customer research and user testing

activities may be included in public-

facing customer journey maps or

summaries. Additional release of data

must be coordinated with OMB.

These collections will allow for

ongoing, collaborative and actionable

communications between the Agency,

its customers, stakeholders, and OMB as

it monitors agency compliance on

Section 280. These responses will

inform efforts to improve or maintain

the quality of service offered to the

public. If this information is not

collected, vital feedback from customers

and stakeholders on services will be

unavailable.

Type of Review: Extension.

Affected Public: Individuals and

Households, Businesses and

Organizations, State, Local or Tribal

Government.

Estimated Number of Respondents:

Below is a preliminary estimate of the

aggregate burden hours for this

information collection.

Average Expected Annual Number of

Activities: Approximately five types of

customer experience activities such as

feedback surveys, focus groups, user

testing, and interviews.

Average Number of Respondents per

Activity: 1 response per respondent per

activity.

Annual Responses: 501,550.

Average Minutes per Response: 5

minutes–120 minutes, dependent upon

activity.

Burden Hours: Small Business

Administration requests approximately

251,125 burden hours.

Burden means the total time, effort, or

financial resources expended by persons

to generate, maintain, retain, disclose, or

provide information to or for a Federal

agency. This includes the time needed

to review instructions; to develop,

acquire, install and utilize technology

and systems for the purpose of

collecting, validating and verifying

information, processing and

maintaining information, and disclosing

and providing information; to train

personnel and to be able to respond to

a collection of information, to search

data sources, to complete and review

the collection of information; and to

transmit or otherwise disclose the

information.

Request for Comments: Comments are

invited on: (a) Whether the collection of

information is necessary for the proper

performance of the functions of the

agency, including whether the

information shall have practical utility;

(b) the accuracy of the agency’s estimate

of the burden of the collection of

information; (c) ways to enhance the

quality, utility, and clarity of the

information to be collected; (d) ways to

minimize the burden of the collection of

information on respondents, including

through the use of automated collection

techniques or other forms of information

technology; and (e) estimates of capital

or start-up costs and costs of operation,

maintenance, and purchase of services

to provide information.

Curtis Rich,

Management Analyst.

[FR Doc. 2021–01595 Filed 1–25–21; 8:45 am]

BILLING CODE 8026–03–P

DEPARTMENT OF TRANSPORTATION

Federal Aviation Administration

[Docket No. FAA–2020–1056]

Agency Information Collection

Activities: Requests for Comments;

Clearance of a New Approval of

Information Collection: Unmanned

Aircraft Systems (UAS) Market Survey

AGENCY

: Federal Aviation

Administration (FAA), DOT.

ACTION

: Notice and request for

comments.

SUMMARY

: In accordance with the

Paperwork Reduction Act of 1995, FAA

invites public comments about our

intention to request the Office of

Management and Budget (OMB)

approval for a new information

collection. The Federal Register Notice

with a 60-day comment period soliciting

comments on the following collection of

information was published on

November 17, 2020. The collection

involves an electronic distribution of a

survey to gather information on current

practices for pilots of unmanned aircraft

systems (UAS). The target information

to be gathered is the common fatigue-

related practices, and the minimum

knowledge, skills, abilities (KSAs),

testing, and staffing procedures required

for operating UAS. The information to

be collected will be used to inform

future rulemaking and the development

of supporting guidance. The information

is necessary because the existing

regulatory framework, to include the

certification of airmen, was not

designed with remote pilots in mind. To

broadly integrate UAS and remote pilots

into the National Airspace System,

further rulemaking will be required to

address remote pilot certification for air

carrier operations and flight and duty

time periods applicable to remote pilot

air carrier operations.

DATES

: Written comments should be

submitted by February 25, 2021.

ADDRESSES

: Please send written

comments:

By Electronic Docket: https://

www.regulations.gov (Enter docket

number into search field).

By mail: Kevin Williams, Ph.D., Bldg.

13, Rm. 250D, 6500 S MacArthur Blvd.,

Oklahoma City, OK 73125.

By fax: (405) 954–4852.

FOR FURTHER INFORMATION CONTACT

:

Ashley Awwad by email at:

ashley.awwad@faa.gov; phone: (816)

786–5716.

SUPPLEMENTARY INFORMATION

:

Public Comments Invited: You are

asked to comment on any aspect of this

information collection, including: (a)

Whether the proposed collection of

information is necessary for FAA’s

performance; (b) the accuracy of the

estimated burden; (c) ways for FAA to

enhance the quality, utility and clarity

of the information collection; and (d)

ways that the burden could be

minimized without reducing the quality

of the collected information.

OMB Control Number: 2120–XXXX.

Title: Unmanned Aircraft Systems

(UAS) Market Survey.

Form Numbers: There are no forms

associated with this collection.

Type of Review: New information

collection.

Background: The FAA published a

Notice in the Federal Register on

November 17, 2020, seeking comment

for a period of 60-days on its intent to

conduct a UAS market survey that

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