Proposed Information Collection Request; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Renewal)

CourtEnvironmental Protection Agency
Citation85 FR 43236
Published date16 July 2020
Record Number2020-15394
Federal Register, Volume 85 Issue 137 (Thursday, July 16, 2020)
[Federal Register Volume 85, Number 137 (Thursday, July 16, 2020)]
                [Page 43236]
                From the Federal Register Online via the Government Publishing Office []
                [FR Doc No: 2020-15394]
                [[Page 43236]]
                [EPA-HQ-OEI-2017-0380; FRL-10012-50-OMS]
                Proposed Information Collection Request; Comment Request; Generic
                Clearance for the Collection of Qualitative Feedback on Agency Service
                Delivery (Renewal)
                AGENCY: Environmental Protection Agency (EPA).
                ACTION: Notice.
                SUMMARY: The Environmental Protection Agency (EPA) is planning to
                submit an information collection request (ICR), Generic Clearance for
                the Collection of Qualitative Feedback on Agency Service Delivery (EPA
                ICR Number 2434.99, OMB Control Number 2010-0042) to the Office of
                Management and Budget (OMB) for review and approval in accordance with
                the Paperwork Reduction Act. Before doing so, EPA is soliciting public
                comments on specific aspects of the proposed information collection as
                described below. This is a proposed extension of the ICR, which is
                currently approved through March 31, 2021. An agency may not conduct or
                sponsor and a person is not required to respond to a collection of
                information unless it displays a currently valid OMB control number.
                DATES: Comments must be submitted on or before September 14, 2020.
                ADDRESSES: Submit your comments, referencing Docket ID Number EPA-HQ-
                OEI-2017-0380, online using (our preferred method)
                or by mail to: EPA Docket Center, Environmental Protection Agency, Mail
                Code 28221T, 1200 Pennsylvania Ave. NW, Washington, DC 20460.
                 EPA's policy is that all comments received will be included in the
                public docket without change including any personal information
                provided, unless the comment includes profanity, threats, information
                claimed to be Confidential Business Information (CBI) or other
                information whose disclosure is restricted by statute.
                FOR FURTHER INFORMATION CONTACT: Jamia Franklin, Office of Mission
                Support, Regulatory Support Division, Environmental Protection Agency,
                Mail Code 2822T, Environmental Protection Agency, 1200 Pennsylvania
                Ave. NW, Washington, DC 20460; telephone number: (202) 564-4236; email
                address: [email protected].
                SUPPLEMENTARY INFORMATION: Supporting documents, which explain in
                detail the information that the EPA will be collecting, are available
                in the public docket for this ICR. The docket can be viewed online at
       or in person at the EPA Docket Center, WJC West,
                Room 3334, 1301 Constitution Ave. NW, Washington, DC. The telephone
                number for the Docket Center is 202-566-1744. For additional
                information about EPA's public docket, visit
                 Pursuant to section 3506(c)(2)(A) of the PRA, EPA is soliciting
                comments and information to enable it to: (i) Evaluate whether the
                proposed collection of information is necessary for the proper
                performance of the functions of the Agency, including whether the
                information will have practical utility; (ii) evaluate the accuracy of
                the Agency's estimate of the burden of the proposed collection of
                information, including the validity of the methodology and assumptions
                used; (iii) enhance the quality, utility, and clarity of the
                information to be collected; and (iv) minimize the burden of the
                collection of information on those who are to respond, including
                through the use of appropriate automated electronic, mechanical, or
                other technological collection techniques or other forms of information
                technology, e.g., permitting electronic submission of responses. EPA
                will consider the comments received and amend the ICR as appropriate.
                The final ICR package will then be submitted to OMB for review and
                approval. At that time, EPA will issue another Federal Register notice
                to announce the submission of the ICR to OMB and the opportunity to
                submit additional comments to OMB.
                 Abstract: The information collection activity provides a means to
                garner qualitative customer and stakeholder feedback in an efficient,
                timely manner, in accordance with the Administration's commitment to
                improving service delivery. Qualitative feedback includes information
                that provides useful insights on perceptions and opinions, but are not
                statistical surveys that yield quantitative results that can be
                generalized to the population of study. This feedback will provide
                insights into customer or stakeholder perceptions, experiences and
                expectations, provide an early warning of issues with service, or focus
                attention on areas where communication, training or changes in
                operations might improve delivery of products or services. These
                collections will allow for ongoing, collaborative and actionable
                communications between the Agency and its customers and stakeholders.
                It will also allow feedback to contribute directly to the improvement
                of program management. The solicitation of feedback will target areas
                such as: Timeliness, appropriateness, accuracy of information,
                courtesy, efficiency of service delivery, and resolution of issues with
                service delivery. Responses will be assessed to plan and inform efforts
                to improve or maintain the quality of service offered to the public. If
                this information is not collected, vital feedback from customers and
                stakeholders on the Agency's services will be unavailable. The Agency
                will only submit a collection for approval under this generic clearance
                if: The collections are voluntary; the collections are low burden for
                respondents and are low-cost for both the respondents and the Federal
                Government; the collections are noncontroversial and do not raise
                issues of concern to other Federal agencies; the collection is targeted
                to the solicitation of opinions from respondents who have experience
                with the program or may have experience with the program in the near
                future; personally identifiable information (PII) is collected only to
                the extent necessary and is not retained; information gathered will be
                used only internally for general service improvement and program
                management purposes and is not intended for release outside of the
                agency; information gathered will not be used for the purpose of
                substantially informing influential policy decisions; information
                gathered will yield qualitative information.
                 Form Numbers: None.
                 Respondents/affected entities: Individuals and Households;
                Businesses and Organizations; State, Local or Tribal Government.
                 Respondent's obligation to respond: Voluntary.
                 Estimated number of respondents: 180,000 (total).
                 Frequency of response: Once per request.
                 Total estimated burden: 45,000 hours. Burden is defined at 5 CFR
                 Total estimated cost: There are no annualized capital or operation
                & maintenance costs.
                 Changes in Estimates: There is an increase of 15,000 hours annually
                in the total estimated respondent burden compared with the ICR
                currently approved by OMB. This increase in hours are due to the
                increase in the use of surveys by the Agency.
                Courtney Kerwin,
                Director, Regulatory Support Division.
                [FR Doc. 2020-15394 Filed 7-15-20; 8:45 am]
                BILLING CODE 6560-50-P

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