Renewal of Currently Approved Information Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Federal Register, Volume 85 Issue 57 (Tuesday, March 24, 2020)
[Federal Register Volume 85, Number 57 (Tuesday, March 24, 2020)]
[Page 16612]
From the Federal Register Online via the Government Publishing Office []
[FR Doc No: 2020-06174]
[[Page 16612]]
Office of the Secretary
Renewal of Currently Approved Information Collection; Comment
Request; Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery
AGENCY: Office of the Secretary, Commerce.
ACTION: Notice.
SUMMARY: The Department of Commerce, as part of its continuing effort
to reduce paperwork and respondent burden, invites the general public
and other Federal agencies to comment on continuing to collect
qualitative feedback on the department's service delivery, as required
by the Paperwork Reduction Act of 1995. The purpose of this notice is
to allow for 60 days of public comment.
DATES: To ensure consideration, written or online comments must be
submitted on or before May 26, 2020.
ADDRESSES: Direct all written comments to the Department Paperwork
Reduction Act Clearance Officer, Department of Commerce, Room 6616,
14th and Constitution Avenue NW, Washington, DC 20230 (or via the
internet at [email protected]). All comments received are part of the
public record. Comments will generally be posted without change. All
Personally Identifiable Information (for example, name and address)
voluntarily submitted by the commenter may be publicly accessible. Do
not submit Confidential Business Information or otherwise sensitive or
protected information.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the information collection instrument and instructions should
be directed to the DOC PRA Clearance Officer, Office of Policy and
Governance, 14th and Constitution Avenue NW, Room 6616, Washington, DC
20230 (202) 482-3306 or at [email protected].
I. Abstract
    Executive Order 12862 directs Federal agencies to provide service
to the public that matches or exceeds the best service available in the
private sector. In order to work continuously to ensure that the
Department of Commerce (DOC) programs are effective and meet our
customers' needs we use a generic clearance process to collect
qualitative feedback on our service delivery. This collection of
information is necessary to enable DOC to garner customer and
stakeholder feedback in an efficient, timely manner, in accordance with
our commitment to improving service delivery. The information collected
from our customers and stakeholders will help ensure that users have an
effective, efficient, and satisfying experience with the programs. This
feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative and
actionable communications between DOC and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
    Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance.
II. Method of Collection
    The methods of collection include but are not limited to in-person
surveys, telephone interviews or questionnaires, mail and email
surveys, web-based products, focus groups, and comment cards.
III. Data
    OMB Control Number: 0690-0030.
    Form Number(s): None.
    Type of Review: Regular submission [Extension of a current
information collection].
    Affected Public: Individuals or Households, Businesses or for-
profit organizations, State, Local or Tribal Government, etc.
    Estimated Number of Respondents: 181,500.
    Estimated Time per Response: 5 to 30 minutes for surveys; 1 to 2
hours for focus groups; 30 minutes to 1 hour for interviews.
    Estimated Total Annual Burden Hours: 80,439.
    Estimated Total Annual Cost to Public: $0.
    Respondent's Obligation: Voluntary.
    Frequency of Requests: One-time.
    Legal Authority: 44 U.S.C. 3501 et seq.
IV. Request for Comments
    Comments are invited on: (a) Whether the proposed collection of
information is necessary for the proper performance of the functions of
the agency, including whether the information shall have practical
utility; (b) the accuracy of the agency's estimate of the burden
(including hours and cost) of the proposed collection of information;
(c) ways to enhance the quality, utility, and clarity of the
information to be collected; and (d) ways to minimize the burden of the
collection of information on respondents, including through the use of
automated collection techniques or other forms of information
    Comments submitted in response to this notice will be summarized
and/or included in the request for OMB approval of this information
collection; they also will become a matter of public record.
    Dated: March 19, 2020
Sheleen Dumas,
Department PRA Clearance Officer, Office of the Chief Information
Officer, Commerce Department.
[FR Doc. 2020-06174 Filed 3-23-20; 8:45 am]