Request for Comments on the Renewal of a Previously Approved Information Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Published date12 August 2020
Citation85 FR 48758
Record Number2020-17592
SectionNotices
CourtMaritime Administration,Transportation Department
Federal Register, Volume 85 Issue 156 (Wednesday, August 12, 2020)
[Federal Register Volume 85, Number 156 (Wednesday, August 12, 2020)]
                [Notices]
                [Page 48758]
                From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
                [FR Doc No: 2020-17592]
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                DEPARTMENT OF TRANSPORTATION
                Maritime Administration
                [Docket No. MARAD-2020-0098]
                Request for Comments on the Renewal of a Previously Approved
                Information Collection: Generic Clearance for the Collection of
                Qualitative Feedback on Agency Service Delivery
                AGENCY: Maritime Administration, DOT.
                ACTION: Notice and request for comments.
                -----------------------------------------------------------------------
                SUMMARY: The Maritime Administration (MARAD) invites public comments on
                our intention to request the Office of Management and Budget (OMB)
                approval to renew an information collection. The information to be
                collected will be used to identify strengths and weaknesses of current
                services and make improvements in service delivery based on feedback.
                We are required to publish this notice in the Federal Register by the
                Paperwork Reduction Act of 1995.
                DATES: Comments must be submitted on or before October 13, 2020.
                ADDRESSES: You may submit comments [identified by Docket No. MARAD-
                2020-0098 through one of the following methods:
                 Federal eRulemaking Portal: http://www.regulations.gov.
                Search using the above DOT docket number and follow the online
                instructions for submitting comments.
                 Fax: 1-202-493-2251.
                 Mail or Hand Delivery: Docket Management Facility, U.S.
                Department of Transportation, 1200 New Jersey Avenue SE, West Building,
                Room W12-140, Washington, DC 20590, between 9 a.m. and 5 p.m., Monday
                through Friday, except on Federal holidays.
                 Comments are invited on: (a) Whether the proposed collection of
                information is necessary for the Department's performance; (b) the
                accuracy of the estimated burden; (c) ways for the Department to
                enhance the quality, utility and clarity of the information collection;
                and (d) ways that the burden could be minimized without reducing the
                quality of the collected information. The agency will summarize and/or
                include your comments in the request for OMB's clearance of this
                information collection.
                FOR FURTHER INFORMATION CONTACT: Barbara Jackson, 202-366-0615, Office
                of Management and Administrative Services, Maritime Administration,
                U.S. Department of Transportation, 1200 New Jersey Avenue SE,
                Washington, DC, 20590.
                SUPPLEMENTARY INFORMATION:
                 Title: Generic Clearance for the Collection of Qualitative Feedback
                on Agency Service Delivery.
                 OMB Control Number: 2133-0543.
                 Type of Request: Renewal of a Previously Approved Information
                Collection.
                 Abstract: This collection of information is necessary to enable the
                Agency to garner customer and stakeholder feedback in an efficient,
                timely manner, in accordance with our commitment to improving service
                delivery. The information collected from our customers and stakeholders
                will help ensure that users have an effective, efficient, and
                satisfying experience with the Agency's programs. This feedback will
                provide insights into customer or stakeholder perceptions, experiences
                and expectations, provide an early warning of issues with service, or
                focus attention on areas where communication, training or changes in
                operations might improve delivery of products or services. These
                collections will allow for ongoing, collaborative and actionable
                communications between the Agency and its customers and stakeholders.
                It will also allow feedback to contribute directly to the improvement
                of program management.
                 Respondents: Individuals and Households, Businesses and
                Organizations, State, Local or Tribal Government.
                 Affected Public: Individuals and Households, Businesses and
                Organizations, State, Local or Tribal Government.
                 Estimated Number of Respondents: 6,000.
                 Estimated Number of Responses: 6,000.
                 Estimated Hours per Response: 10-120 minutes.
                 Annual Estimated Total Annual Burden Hours: 1,958.
                 Frequency of Response: Once.
                 Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. Chapter
                35, as amended; and 49 CFR 1.93.
                * * * * *
                 Dated: August 6, 2020.
                 By Order of the Maritime Administrator.
                T. Mitchell Hudson, Jr.,
                Secretary, Maritime Administration.
                [FR Doc. 2020-17592 Filed 8-11-20; 8:45 am]
                BILLING CODE 4910-81-P
                

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