Submission of Information Collection for OMB Review; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
| Published date | 12 August 2020 |
| Citation | 85 FR 48730 |
| Record Number | 2020-17629 |
| Section | Notices |
| Court | Pension Benefit Guaranty Corporation |
Federal Register, Volume 85 Issue 156 (Wednesday, August 12, 2020)
[Federal Register Volume 85, Number 156 (Wednesday, August 12, 2020)]
[Notices]
[Pages 48730-48731]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-17629]
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PENSION BENEFIT GUARANTY CORPORATION
Submission of Information Collection for OMB Review; Comment
Request; Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery
AGENCY: Pension Benefit Guaranty Corporation.
ACTION: Notice of intent to request extension of OMB approval without
change.
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SUMMARY: The Pension Benefit Guaranty Corporation (PBGC) is requesting
that the Office of Management and Budget (OMB) extend approval, under
the Paperwork Reduction Act, of the collection of information on
qualitative feedback on PBGC's service delivery (OMB Control Number
1212-0066; expires October 31, 2020). This notice informs the public of
PBGC's request and solicits comments on the information collection.
This collection of information was developed as part of a Federal
Government-wide effort to streamline the process for seeking feedback
from the public on service delivery.
DATES: Comments must be received on or before September 11, 2020.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to https://www.reginfo.gov/public/do/PRAMain. Find this
particular information collection by selecting ``Currently under 30-day
Review--Open for Public Comments'' or by using the search function.
A copy of the request will be posted on PBGC's website at https://www.pbgc.gov/prac/laws-and-regulation/federal-register-notices-open-for-comment. It may also be obtained by writing to Disclosure Division,
Office of the General Counsel, Pension Benefit Guaranty Corporation,
1200 K Street NW, Washington, DC 20005-4026, or calling 202-326-4040
during normal business hours. TTY users may call the Federal Relay
Service toll-free at 800-877-8339 and ask to be connected to 202-326-
4040.
FOR FURTHER INFORMATION CONTACT: Melissa Rifkin
([email protected]), Attorney, Regulatory Affairs Division,
Office of the General Counsel, Pension Benefit Guaranty Corporation,
1200 K Street NW, Washington DC 20005-4026; 202-229-6563. (TTY users
may call the Federal Relay Service toll-free at 800-877-8339 and ask to
be connected to 202-229-6563.)
SUPPLEMENTARY INFORMATION: The information collection activity will
gather qualitative customer and stakeholder feedback in an efficient,
timely manner, in accordance with PBGC's commitment to improving
service delivery. Qualitative feedback means information that provides
useful insights on perceptions and opinions, but the information
requests are not statistical surveys that yield quantitative results
generalizable to the population of interest. This feedback provides
insights into customer or stakeholder perceptions, experiences and
expectations, provides early warnings of issues with service, and
focuses attention on areas where changes in PBGC's communication with
the public, in training of staff, or in operations might improve the
delivery of products or services. These collections will allow
[[Page 48731]]
for ongoing, collaborative and actionable communications between PBGC
and its customers and stakeholders. These collections also allow
feedback to contribute directly to the improvement of program
management.
The solicitation of feedback targets areas such as: timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information were not collected, vital feedback from customers and
stakeholders on PBGC's services would be unavailable.
PBGC only submits a collection for approval under this generic
clearance if it meets the following conditions:
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of interest.
As noted, feedback collected under this generic clearance does not
produce results generalizable to the population of interest. This type
of generic clearance for qualitative information will not be used for
quantitative information collections that are designed to yield
reliably actionable results, such as monitoring trends over time or
documenting program performance. Collections with such objectives
require more rigorous designs that address: The target population to
which generalizations will be made, the sampling frame, the sample
design (including stratification and clustering), the precision
requirements or power calculations that justify the proposed sample
size, the expected response rate, methods for assessing potential non-
response bias, the protocols for data collection, and any testing
procedures that were or will be undertaken prior to fielding the study.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
The collection of information has been approved by OMB under
control number 1212-0066 (expires October 31, 2020). On May 27, 2020,
PBGC published in the Federal Register (at 85 FR 31824) a notice
informing the public of its intent to request an extension of this
collection of information without modification. PBGC did not receive
any comments about this collection of information. PBGC is requesting
that OMB extend its approval for another three years. An agency may not
conduct or sponsor, and a person is not required to respond to, a
collection of information unless it displays a currently valid OMB
control number.
Annually, over the next three years, PBGC estimates that it will
conduct three activities involving about 1,630 respondents, each of
whom will provide one response. The number of respondents will vary by
activity: 40 for usability testing, 90 for focus groups (nine groups of
ten respondents), and 1,500 for customer satisfaction surveys. PBGC
estimates the annual burden of this collection of information as 635
hours: 2 hours per response for usability testing (total 80 hours); 2
hours per response for focus groups (total 180 hours); and 15 minutes
per response for customer satisfaction surveys (total 375 hours). No
cost burden to the public is anticipated.
Issued in Washington, DC.
Hilary Duke,
Assistant General Counsel for Regulatory Affairs, Pension Benefit
Guaranty Corporation.
[FR Doc. 2020-17629 Filed 8-11-20; 8:45 am]
BILLING CODE 7709-02-P
