Extra Services Refund Time Limit
| Published date | 14 May 2020 |
| Citation | 85 FR 28917 |
| Record Number | 2020-09843 |
| Section | Proposed rules |
| Court | Postal Service |
Federal Register, Volume 85 Issue 94 (Thursday, May 14, 2020)
[Federal Register Volume 85, Number 94 (Thursday, May 14, 2020)]
[Proposed Rules]
[Pages 28917-28918]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-09843]
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POSTAL SERVICE
39 CFR Part 111
Extra Services Refund Time Limit
AGENCY: Postal ServiceTM.
[[Page 28918]]
ACTION: Proposed rule.
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SUMMARY: The Postal Service is proposing to amend Mailing Standards of
the United States Postal Service, Domestic Mail Manual (DMM[supreg]) in
subsection 604.9.2 to revise the time limit for extra service refunds.
DATES: Submit comments on or before June 15, 2020.
ADDRESSES: Mail or deliver written comments to the manager, Product
Classification, U.S. Postal Service, 475 L'Enfant Plaza SW, Room 4446,
Washington, DC 20260-5015. If sending comments by email, include the
name and address of the commenter and send to
[email protected], with a subject line of ``Extra Services
Refund Time Limit''. Faxed comments are not accepted.
Confidentiality
All submitted comments and attachments are part of the public
record and subject to disclosure. Do not enclose any material in your
comments that you consider to be confidential or inappropriate for
public disclosure.
You may inspect and photocopy all written comments, by appointment
only, at USPS[supreg] Headquarters Library, 475 L'Enfant Plaza SW, 11th
Floor North, Washington, DC, 20260. These records are available for
review on Monday through Friday, 9 a.m.-4 p.m., by calling (202) 268-
2906.
FOR FURTHER INFORMATION CONTACT: Sheila Marano at (202) 268-4257,
Adaisja Johnson at (202) 268-6724, or Garry Rodriguez at (202) 268-
7281.
SUPPLEMENTARY INFORMATION:
Currently, DMM Exhibit 604.9.2.1, Postage and Fees Refunds,
provides that a customer must apply for an extra service refund no
sooner than 10 days, or no later than 60 days, from the date the
service was purchased.
Certain extra services (e.g., Certified Mail[supreg]) have workflow
timelines that extend beyond the current 10-day limit to initially file
for a refund. As a result, to meet the required workflow timelines for
these extra services, and for consistency in application of the refund
processes, the Postal Service is proposing to extend the current 10-day
time limit to a 30-day time limit before a customer can file for a
refund.
In addition, the Postal Service is proposing to add another
category for refunds, ``All other classes of mail with an extra
service'' for consistency. This proposed revision to the 30-day time
limit will apply for refunds of both pieces of all other classes of
mail with an extra service and for an extra service. This revision will
not affect the ``Priority Mail Express[supreg] with an extra service''
refund category.
We believe this proposed revision will provide customers with a
more efficient process and a more consistent customer experience.
Although exempt from the notice and comment requirements of the
Administrative Procedure Act (5 U.S.C. 553(b), (c)) regarding proposed
rulemaking by 39 U.S.C. 410(a), the Postal Service invites public
comments on the following proposed revisions to Mailing Standards of
the United States Postal Service, Domestic Mail Manual (DMM),
incorporated by reference in the Code of Federal Regulations. See 39
CFR 111.1.
We will publish an appropriate amendment to 39 CFR part 111 to
reflect these changes.
Accordingly, 39 CFR part 111 is proposed to be amended as follows:
List of Subjects in 39 CFR Part 111
Administrative practice and procedure, Postal Service.
PART 111--[AMENDED]
0
1. The authority citation for 39 CFR part 111 continues to read as
follows:
Authority: 5 U.S.C. 552(a); 13 U.S.C. 301-307; 18 U.S.C. 1692-
1737; 39 U.S.C. 101, 401, 403, 404, 414, 416, 3001-3011, 3201-3219,
3403-3406, 3621, 3622, 3626, 3632, 3633, and 5001.
0
2. Revise the Mailing Standards of the United States Postal Service,
Domestic Mail Manual (DMM) as follows:
Mailing Standards of the United States Postal Service, Domestic Mail
Manual (DMM)
* * * * *
600 Basic Standards for All Mailing Services
* * * * *
604 Postage Payment Methods and Refunds
* * * * *
9.0 Exchanges and Refunds
* * * * *
9.2 Postage and Fee Refunds
* * * * *
9.2.1 General Standards
* * * * *
Exhibit 9.2.1 Postage and Fees Refunds
Customers must apply for a refund within the time limits in the
chart below.
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When to apply (from mailing date)
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Mail type or service No sooner than No later than
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* * * * * * *
[Revise the text of the ``Extra Services'' line item to read as
follows:]
All other classes of mail with 30 days........... 60 days.
an Extra Service or Extra
Services (9.2.4h).
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* * * * *
9.2.4 Postage and Fee Refunds Not Available
Refunds are not made for the following:
* * * * *
[Revise the text of item h to read as follows:]
h. Except for extra service fees paid with Priority Mail Express
under 9.2.1, fees paid for extra services, as allowed under 9.2.3, when
refund request is made by the mailer less than 30 days, or more than 60
days, from the date the service was purchased, unless otherwise
authorized by the manager, Revenue and Field Accounting (see 608.8.0
for address).
* * * * *
Ruth B. Stevenson,
Attorney, Federal Compliance.
[FR Doc. 2020-09843 Filed 5-13-20; 8:45 am]
BILLING CODE 7710-12-P
