Proposed Collection; 30-Day Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
| Published date | 24 July 2019 |
| Citation | 84 FR 35696 |
| Record Number | 2019-15667 |
| Section | Notices |
| Court | National Endowment For The Humanities,National Foundation On The Arts And The Humanities |
Federal Register, Volume 84 Issue 142 (Wednesday, July 24, 2019)
[Federal Register Volume 84, Number 142 (Wednesday, July 24, 2019)]
[Notices]
[Pages 35696-35697]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-15667]
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NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES
National Endowment for the Humanities
Proposed Collection; 30-Day Comment Request; Generic Clearance
for the Collection of Qualitative Feedback on Agency Service Delivery
AGENCY: National Endowment for the Humanities, National Foundation on
the Arts and the Humanities.
ACTION: Notice; request for comments.
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SUMMARY: Pursuant to the Paperwork Reduction Act of 1995, the National
Endowment for the Humanities (NEH) has requested that the Office of
Management and Budget (OMB) reinstate, without change, NEH's Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery. Copies of this Generic Information Collection Request (ICR),
with applicable supporting documentation, may be obtained by visiting
www.reginfo.gov.
DATES: Please submit comments by August 23, 2019.
ADDRESSES: Submit written comments to the Office of Information and
Regulatory Affairs, Office of Management and Budget, 725 17th Street
NW, Washington, DC 20503, Attn: Desk Officer for the National Endowment
for the Humanities; or by email to [email protected]; or by
fax to (202) 395-6974.
FOR FURTHER INFORMATION CONTACT: Michael McDonald, General Counsel,
National Endowment for the Humanities: 400 Seventh Street SW,
Washington, DC 20506, or [email protected].
SUPPLEMENTARY INFORMATION NEH first published notice of its intent to
seek OMB approval for this ICR in the Federal Register of May 7, 2019
(84 FR 19963) and allowed 60 days for public comment. The agency did
not receive any public comments. The purpose of this notice is to allow
an additional 30 days for public comment.
Overview of This Information Collection
Type of Request: Reinstatement, without change, of a previously
approved information collection for which approval has expired.
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Control Number: 3136-0140.
Abstract: Reinstatement of this information collection will enable
NEH to obtain qualitative customer and stakeholder feedback in an
efficient, timely manner, in accordance with the Administration's
commitment to improving service delivery. By qualitative feedback we
mean information that provides useful insights on perceptions and
opinions, but not statistical surveys that yield quantitative results
that can be generalized to the population of study. This feedback will
provide NEH with insights into customer or stakeholder perceptions,
experiences, and expectations; help NEH quickly identify actual or
potential problems with how the agency provides services to the public;
or focus attention on areas where communication, training, or changes
in operations might improve NEH's delivery of its products or services.
These collections will allow for ongoing, collaborative and actionable
communications between NEH and its customers and stakeholders. It will
also allow feedback to contribute directly to the improvement of
program management.
NEH will solicit feedback in areas such as: Timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery. NEH
will use the responses to plan and inform its efforts to improve or
maintain the quality of service and programs offered to the public. If
this information is not collected, NEH will not have access to vital
feedback from customers and stakeholders about the agency's services
and programs.
NEH will only submit an information collection for approval under
this generic clearance if it meets the following conditions:
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or who may have
[[Page 35697]]
experience with the program in the near future;
Personally identifiable information (PII) is collected
only to the extent necessary, and is not retained;
Information gathered is intended to be used only
internally for general service improvement and program management
purposes and is not intended for release outside of the agency (if
released, NEH will indicate the qualitative nature of the information);
Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
Information gathered will yield qualitative information,
and the collections will not be designed or expected to yield
statistically reliable results or used as though the results are
generalizable to the population of study.
Feedback collected under this generic clearance provides useful
information, but will not yield data that can be generalize to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Governments.
Estimated Number of Respondents: 10,000.
Estimated Annual Frequency per Response: Once per information
collection request.
Estimated Average Time per Response: 15 minutes.
Estimated Total Annual Burden Hours: 2,500 hours.
Request for Comments
The public is invited to comment on all aspects of this ICR,
including: (a) Whether the proposed collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility; (b) the
accuracy of the agency's estimate of the burden of the proposed
collection of information; (c) ways to enhance the quality, utility,
and clarity of the information to be collected; and (d) ways to
minimize the burden of the collection of information on respondents,
including through the use of appropriate automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
Burden means the total time, effort, or financial resources
expended by persons to generate, maintain, retain, disclose or provide
information to or for a Federal agency. This includes the time needed
to review instructions; to develop, acquire, install and utilize
technology and systems for the purpose of collecting, validating and
verifying information, processing and maintaining information, and
disclosing and providing information; to train personnel and to be able
to respond to a collection of information, to search data sources, to
complete and review the collection of information; and to transmit or
otherwise disclose the information.
Dated: July 15, 2019.
Carlos D[iacute]az-Rosillo,
Senior Deputy Chairman, National Endowment for the Humanities.
[FR Doc. 2019-15667 Filed 7-23-19; 8:45 am]
BILLING CODE 7536-01-P
