Request for Public Comment: 30 Day Notice for Extension of Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery: IHS Customer Service Satisfaction and Similar Surveys
| Citation | 87 FR 1764 |
| Record Number | 2022-00364 |
| Published date | 12 January 2022 |
| Section | Notices |
| Court | Indian Health Service |
Federal Register, Volume 87 Issue 8 (Wednesday, January 12, 2022)
[Federal Register Volume 87, Number 8 (Wednesday, January 12, 2022)]
[Notices]
[Pages 1764-1766]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-00364]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Indian Health Service
Request for Public Comment: 30 Day Notice for Extension of Fast
Track Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery: IHS Customer Service Satisfaction and Similar
Surveys
AGENCY: Indian Health Service, HHS.
ACTION: Notice and request for comments. Request for extension of
approval.
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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, the
Indian Health Service (IHS) invites the general public to take this
opportunity to comment on the information collection Office of
Management and Budget (OMB) Control Number 0917-0036, ``Generic
Clearance for the
[[Page 1765]]
Collection of Qualitative Feedback on Agency Service Delivery.'' This
notice announces our intent to submit this previously approved
information collection, which expires January 31, 2022, to OMB for
approval of an extension and solicit comments on specific aspects for
the proposed information collection.
DATES: Consideration will be given to all comments received by February
11, 2022.
Direct Your Comments To OMB: Send your comments and suggestions
regarding the proposed information collection contained in this notice,
especially regarding the estimated public burden and associated
response time to: Office of Management and Budget, Office of Regulatory
Affairs, New Executive Office Building, Room 10235, Washington, DC
20503, Attention: Desk Officer for IHS.
FOR FURTHER INFORMATION CONTACT: To request additional information,
please contact Evonne Bennett, Information Collection Clearance Officer
at: [email protected] or 301-443-4750.
SUPPLEMENTARY INFORMATION: The IHS is submitting the proposed
information collection to OMB for review, as required by the Paperwork
Reduction Act of 1995, as amended, and its implementing regulations.
This notice is soliciting comments from members of the public and
affected agencies as required by 44 U.S.C. 3507 and 5 CFR 1320.10
concerning the proposed collection of information to: (1) Evaluate
whether the proposed collection of information is necessary for the
proper performance of the functions of the agency, including whether
the information will have practical utility; (2) Evaluate the accuracy
of the agency's estimate of the burden of the proposed collection of
information; (3) Enhance the quality, utility, and clarity of the
information to be collected; and (4) Minimize the burden of the
collection of information on those who are to respond; including
through the use of appropriate automated collection techniques of other
forms of information technology, e.g., permitting electronic submission
of responses.
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery: IHS Customer Service Satisfaction and
Similar Surveys.
Type of Information Collection Request: Three year extension
approval of this information collection.
OMB Control Number: 0917-0036.
Abstract: The proposed information collection activity provides a
means to garner qualitative customer and stakeholder feedback in an
efficient, timely manner, in accordance with the Administration's
commitment to improving service delivery. Qualitative feedback is
information that provides useful insights on perceptions and opinions,
but is not statistical surveys that yield quantitative results that can
be generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
The solicitation of feedback will target areas such as: Timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the agency's services will be unavailable.
The agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
Information gathered will not be used for the purpose of
substantially informing influential policy decisions;
Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study;
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future; and
With the exception of information needed to provide
remuneration for participants of focus groups and cognitive laboratory
studies, personally identifiable information (PII) is collected only to
the extent necessary and is not retained.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
Current Actions: Extension of approval for a collection of
information.
Type of Review: Extension.
Affected Public: Individuals and households, businesses and
organizations, and Tribal governments.
Estimated Number of Respondents: 105,000.
Below are projected annual average estimates for the next three
years:
Average Expected Annual Number of Activities: 100.
Average number of Respondents per Activity: 1,050.
Annual responses: 105,000.
Frequency of Response: Once per request.
Average minutes per response: 10.
Burden hours: 17,500.
There are no direct costs to respondents to report.
An agency may not conduct or sponsor, and a person is not required
to
[[Page 1766]]
respond to, a collection of information unless it displays a currently
valid OMB control number.
Comment Due Date: Your comments regarding this information
collection are best assured of having full effect if received within 30
days of the date of this publication.
Elizabeth A. Fowler,
Acting Deputy Director, Indian Health Service.
[FR Doc. 2022-00364 Filed 1-11-22; 8:45 am]
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