Proposed Information Collection; Comment Request: Generic Customer Satisfaction Surveys
Federal Register, Volume 77 Issue 118 (Tuesday, June 19, 2012)
Federal Register Volume 77, Number 118 (Tuesday, June 19, 2012)
Notices
Page 36568
From the Federal Register Online via the Government Printing Office www.gpo.gov
FR Doc No: 2012-14869
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DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT
Docket No. FR-5603-N-46
Proposed Information Collection; Comment Request: Generic Customer Satisfaction Surveys
AGENCY: Office of the Chief Information Officer, HUD.
ACTION: Notice.
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SUMMARY: The proposed information collection requirement described below will be submitted to the Office of Management and Budget (OMB) for review, as required by the Paperwork Reduction Act. The Department is soliciting public comments on the subject proposal.
DATES: Comments Due Date: August 20, 2012.
ADDRESSES: Interested persons are invited to submit comments regarding this proposal. Comments should refer to the proposal by name and/or OMB Control Number and should be sent to: Reports Liaison Officer, Department of Housing and Urban Development, 451 7th Street SW., Washington, DC 20410, Room 9120 or the number for the Federal Information Relay Service (1-800-877-8339).
FOR FURTHER INFORMATION CONTACT: Colette Pollard, Departmental Reports Management Officer, QDAM,, Department of Housing and Urban Development, 451 7th Street SW., Washington, DC 20410, telephone (202) 708-3400 (this is not a toll free number) for copies of the proposed forms and other available information.
SUPPLEMENTARY INFORMATION: The Department is submitting the proposed information collection to OMB for review, as required by the Paperwork Reduction Act of 1995 (44 U.S.C. Chapter 35, as amended).
This Notice is soliciting comments from members of the public and affected agencies concerning the proposed collection of information to: (1) Evaluate whether the proposed collection is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; (2) Evaluate the accuracy of the agency's estimate of the burden of the proposed collection of information; (3) Enhance the quality, utility, and clarity of the information to be collected; and (4) Minimize the burden of the collection of information on those who are to respond; including the use of appropriate automated collection techniques or other forms of information technology, e.g., permitting electronic submission of responses.
This Notice also lists the following information:
Title of Proposal: Generic--Customer Satisfaction Surveys.
OMB Control Number, if applicable: 2535-0116.
Description of the need for the information and proposed use: Executive Order 12862, ``Setting Customer Service Standards'' requires that Federal agencies provide the highest quality service to our customers by identifying them and determining what they think about our services. The surveys covered in the request for a generic clearance will provide HUD a means to gather this data directly from our customers. HUD will conduct various customer satisfaction surveys to gather feedback and data directly from our customers to determine the kind and quality of services and products they want and expect to receive.
Agency form numbers, if applicable: None.
Estimation of the total numbers of hours needed to prepare the information collection including number of respondents, frequency of response, and hours of response: The number of burden hours is 13,229. The number of respondents is 117,248, the number of responses is 117,248, the frequency of response is on occasion, and the burden hour per response is .80.
Status of the proposed information collection: This is a request for a reinstatement w/o change of a currently approved collection.
Authority: The Paperwork Reduction Act of 1995, 44 U.S.C., Chapter 35, as amended.
Dated: June 12, 2012.
Colette Pollard,
Departmental Paperwork Reduction Act Officer, Office of the Chief Information Officer.
FR Doc. 2012-14869 Filed 6-18-12; 8:45 am
BILLING CODE 4210-67-P
