Federal Register, Volume 81 Issue 246 (Thursday, December 22, 2016)
Federal Register Volume 81, Number 246 (Thursday, December 22, 2016)
From the Federal Register Online via the Government Publishing Office www.gpo.gov
FR Doc No: 2016-30848
DEPARTMENT OF AGRICULTURE
Animal and Plant Health Inspection Service
Docket No. APHIS-2016-0098
Notice of Request for Revision to and Extension of Approval of an Information Collection; Veterinary Services National Import Export Services Customer Service Survey Project
AGENCY: Animal and Plant Health Inspection Service, USDA.
ACTION: Revision to and extension of approval of an information collection; comment request.
SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this notice announces the Animal and Plant Health Inspection Service's intention to request a revision to and extension of approval of an information collection to evaluate service delivery by the National Import Export Services to the public.
DATES: We will consider all comments that we receive on or before February 21, 2017.
ADDRESSES: You may submit comments by either of the following methods:
Federal eRulemaking Portal: Go to http://www.regulations.gov/#!docketDetail;D=APHIS-2016-0098.
Postal Mail/Commercial Delivery: Send your comment to Docket No. APHIS-2016-0098, Regulatory Analysis and Development, PPD, APHIS, Station 3A-03.8, 4700 River Road Unit 118, Riverdale, MD 20737-
Supporting documents and any comments we receive on this docket may be viewed at http://www.regulations.gov/#!docketDetail;D=APHIS-2016-
0098 or in our reading room, which is located in Room 1141 of the USDA South Building, 14th Street and Independence Avenue SW., Washington, DC. Normal reading room hours are 8 a.m. to 4:30 p.m., Monday through Friday, except holidays. To be sure someone is there to help you, please call (202) 799-7039 before coming.
FOR FURTHER INFORMATION CONTACT: For information on the National Import Export Services customer service survey project, contact Ms. Demille Richardson, Program Analyst, VS, APHIS, NIES, 4700 River Road Unit 40, Riverdale, MD 20737; 301-851-3438. For copies of more detailed information on the information collection, contact Ms. Kimberly Hardy, APHIS' Information Collection Coordinator, at (301) 851-2483.
SUPPLEMENTARY INFORMATION: Title: Veterinary Services National Import Export Services Customer Service Survey Project.
OMB Control Number: 0579-0334.
Type of Request: Revision to and extension of approval of an information collection.
Abstract: The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture, among other things, regulates and provides services related to the importation, interstate movement, and exportation of animals, animal products, and other articles to prevent the spread of pests and diseases of livestock. APHIS' Veterinary Services' (VS') National Import Export Services (NIES) is the program unit that carries out these activities to protect animal health.
After performing a service for an individual or business, NIES conducts a survey to evaluate its customer service. The survey consists of a short questionnaire in which respondents are asked to identify the type of customer they are (e.g., pet owners, animal importers/
exporters, animal product and byproduct importers/exporters, users of quarantine facilities, and accredited veterinarians), and then to rate the services received in terms of courtesy, timeliness, helpfulness, etc. Respondents are also asked to rate and provide comments concerning their overall experience. Completion of the questionnaire is voluntary and responses do not identify the individual respondent.
NIES uses the survey to gain a general view of the public's perception of NIES customer service at VS service centers, animal import centers, and air and seaports, and identifies areas in which NIES can improve service delivery to the public and more efficiently meet the needs and expectations of customers.
Since the last approval of this collection by the Office of Management and Budget (OMB), we have changed the name from Veterinary Services Customer Service Survey to Veterinary Services National Import Export Services Customer Service Survey Project to more accurately reflect the respondents and the intent of the survey.
We are asking OMB to approve our use of this information collection activity, as described, for an additional 3 years.
The purpose of this notice is to solicit comments from the public (as well as affected agencies) concerning our information collection. These comments will help us:
(1) Evaluate whether the collection of information is necessary for the proper performance of the functions of the Agency, including whether the information will have practical utility;
(2) Evaluate the accuracy of our estimate of the burden of the collection of information, including the validity of the methodology and assumptions used;
(3) Enhance the quality, utility, and clarity of the information to be collected; and
(4) Minimize the burden of the collection of information on those who are to respond, through use, as appropriate, of automated, electronic, mechanical, and other collection technologies; e.g., permitting electronic submission of responses.
Estimate of burden: The public reporting burden for this collection of information is estimated to average 0.0382 hours per response.
Respondents: Members of the public who receive services from Veterinary Services (e.g., pet owners, animal importers/exporters, animal product and byproduct importers/exporters, users of quarantine facilities, and accredited veterinarians).
Estimated annual number of respondents: 15,050.
Estimated annual number of responses per respondent: 1.32.
Estimated annual number of responses: 19,850.
Estimated total annual burden on respondents: 760 hours. (Due to
averaging, the total annual burden hours may not equal the product of the annual number of responses multiplied by the reporting burden per response.)
All responses to this notice will be summarized and included in the request for OMB approval. All comments will also become a matter of public record.
Done in Washington, DC, this 16th day of December 2016.
Administrator, Animal and Plant Health Inspection Service.
FR Doc. 2016-30848 Filed 12-21-16; 8:45 am
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